i have a question.
email us—firstname.lastname@example.org. we're here to help! we'll get back to you as soon as possible.
is there international shipping?
yes. we ship via USPS First Class mail, delivery time varies by country. we know int’l shipping is expensive, so we share costs—we cover 33% of the total USPS int’l shipping cost. click here for rates. please note delivery dates cannot be guaranteed & we are not responsible for packages that are lost or damaged in transit as packages cannot be tracked once they leave the us. so please make sure your shipping address is 100% correct.
can you rush ship my order?
unfortunately, we do not offer expedited shipping at the moment. find the shipping times here.
how long will it take to receive my order?
item(s) will ship 4 to 6 business days after your order is processed to allow for production of your piece(s). you'll receive an email when you submit your order & another when the shipment is sent out. US delivery times range from 2-3 days, international orders vary by country & cannot be guaranteed an exact delivery date. click here for more info on the ordering process.
what is the sizing like?
all garments are one-size-fits-all. we refer to it as draped fit, inspired from traditional clothing. it is one of the main sources of inspiration for the brand. in order to achieve that look, the garments are designed much larger than the typical top piece. the width of our pieces range from 27in to 48in.
why are the garments made-to-order?
quality is crucial to the brand. these are pieces we want to last for years. a crazy amount of research was done on the typical mass-produced clothing overseas route, but we weren’t really sold on it. quality of the clothing is put at high risk that way. we decided to take the local approach, where we have complete control over quality and can ensure the garment you buy isn’t gonna fall apart once it touches water.
will all designs always be available for purchase?
all our pieces are individually hand-made, not mass produced. therefore, quantities are limited. we do occasionally bring back a few pieces that are sold out for a limited time.
can i return or exchange an item purchased?
as each garment is individually handmade, we cannot accept returns or exchanges.
the goal is for you to love your purchase, so feel free to contact with any questions you have before ordering, glad to help in any way.
can i cancel or change my order after it’s placed?
once your garments has started in production—it cannot be changed. but contact us asap and if it hasn’t started, we’ll definitely try to help you out.